Legal

Refund Policy

Last updated: May 26, 2026 · Effective immediately

✅ 30-Day Money-Back Guarantee

If you're not satisfied with Sicada for any reason, contact us within 30 days of your purchase and we will issue a full refund — no questions asked.

How to Request a Refund

Send an email to [email protected] with the subject line "Refund Request" and include the email address associated with your account.

We process your request

We will confirm your refund request within 1–2 business days and initiate the refund through Paddle, our payment processor.

Refund is credited

The refund will appear on your original payment method within 5–10 business days, depending on your bank or card provider.

Eligibility

Refund requests must be submitted within 30 days of the original payment date.
Applies to both monthly and annual subscription payments.
For annual plans, a full refund is available within 30 days of purchase.
Each account is eligible for one refund per subscription.

After a Refund

Once a refund is processed, your account will be downgraded to the Free plan. You will retain access to your data, but paid features will be disabled. You are welcome to re-subscribe at any time.

Subscription Cancellation

Cancelling a subscription is different from requesting a refund. If you cancel, your subscription will not renew at the next billing cycle, but you will not receive a refund for the current period unless you are within the 30-day refund window.

Exceptions

We reserve the right to decline refund requests in cases of:

Violation of our Terms of Service
Fraudulent activity or chargebacks filed with your bank
Accounts that have already received a refund previously

Questions?

If you have any questions about this policy, please reach out to us at [email protected]. We are happy to help.

This policy applies to all paid subscriptions purchased through sicada.app.