Legal
Refund Policy
Last updated: August 31, 2026 · Effective immediately
This document is published in English. Your browser may offer a translation for convenience; the English version is the official text.
✅ 30-Day Money-Back Guarantee
If you're not satisfied with Sicada for any reason, contact us within 30 days of your purchase and we'll issue a full refund — you won't be asked to justify why. A few exceptions apply (see below).
How to Request a Refund
1
Contact us by email
Send an email to
[email protected] with the subject line "Refund Request" and include the email address associated with your account.
2
We process your request
We will confirm your refund request within 1–2 business days and initiate the refund through Paddle, our payment processor.
3
Refund is credited
The refund will appear on your original payment method within 5–10 business days, depending on your bank or card provider.
Eligibility
- Refund requests must be submitted within 30 days of the original payment date.
- Applies to both monthly and annual subscription payments.
- For annual plans, a full refund is available within 30 days of purchase.
- Each account is eligible for one refund per subscription.
After a Refund
Once a refund is processed, your account will be downgraded to the Free plan. You will retain access to your data, but paid features will be disabled. You are welcome to re-subscribe at any time.
Subscription Cancellation
Cancelling a subscription is different from requesting a refund. To cancel, email us at [email protected]. Your subscription will not renew at the next billing cycle, but you will not receive a refund for the current period unless you are within the 30-day refund window.
Exceptions
We reserve the right to decline refund requests in cases of:
- Violation of our Terms of Service
- Fraudulent activity or chargebacks filed with your bank
- Accounts that have already received a refund previously
Questions?
If you have any questions about this policy, please reach out to us at [email protected]. We are happy to help.
This policy applies to all paid subscriptions purchased through sicada.app.