Question 1

What is Sicada?

Accepted Answer

Sicada is a point-of-sale app for small shops, cafés and restaurants. It runs your checkout, records every sale, manages your products and stock, and shows you how the business is doing — from a web browser or an installed app on your phone, tablet or computer.

Question 2

Is there really a free plan?

Accepted Answer

Yes. The Free plan is $0 and never expires — no credit card, no trial. It includes the full POS: checkout, your complete sales history, digital receipts, unlimited products, offline mode, one user and up to five tables. Pro adds stock tracking, analytics, customer profiles, delivery and online ordering; Business adds the loyalty program, the AI assistant and live support.

Question 3

What devices can I use?

Accepted Answer

Any phone, tablet or computer with a modern web browser. Use it straight from the browser, or tap 'Install' to add it to your home screen so it opens like a native app.

Question 4

Do I need any special hardware?

Accepted Answer

No. Sicada runs in a web browser on a computer, laptop, tablet or phone you already own — there's no proprietary POS hardware to buy. A receipt printer, cash drawer and barcode scanner are all optional: receipts print through your browser to any printer, and barcodes scan with a USB or Bluetooth scanner, or your device's camera on browsers that support it. For card payments you use your own card reader and payment provider — they process the transaction and Sicada records the sale as paid by card (see below).

Question 5

How do card payments work?

Accepted Answer

Your existing card terminal or reader processes the card payment today, and you record the sale in Sicada as paid by card. Sicada doesn't charge a fee per transaction; any processing fees on a card payment come from your own card provider. Built-in card processing is coming in the future, but isn't available yet. Cash sales are handled in full, including change.

Question 6

Does it work offline?

Accepted Answer

Yes. If your connection drops, checkout keeps working — Sicada saves each sale locally and syncs them automatically once you're back online. You need internet to sign in and to keep multiple devices in sync.

Question 7

Can I use it for a café or restaurant?

Accepted Answer

Yes. Run a quick-service counter, or full table service with dine-in tabs — up to 5 tables on Free. Pro and Business add table categories (indoor, outdoor, terrace) for larger floor plans, plus QR-code menu ordering and delivery management.

Question 8

Can I manage my products and stock?

Accepted Answer

Yes. Add products with photos, prices and categories. Pro and Business add stock management with low-stock alerts, and recipes that deduct ingredients from inventory automatically as you sell.

Question 9

Can multiple staff use it at once?

Accepted Answer

Yes. Invite team members with a link and they get their own login. Owners and admins manage the shop; staff and cashiers can ring up sales but not change settings or view reports. Free includes 1 user, Pro up to 5, Business unlimited.

Question 10

Where is my data stored?

Accepted Answer

Your shop data is kept on Sicada's servers and served over encrypted connections (HTTPS). It may also be cached locally to support offline checkout. It's never sold, and only shared with the service providers needed to run Sicada — see our Privacy Policy for details.

Question 11

Can I export my data?

Accepted Answer

Yes — you can request a copy of your data in a portable format at any time by emailing hello@sicada.app.

Question 12

Can I change or cancel my plan?

Accepted Answer

Yes — there are no contracts. You can upgrade anytime from inside the app. To cancel or move back to Free, email hello@sicada.app; your paid plan stays active until the end of the billing period, then drops to Free and you keep your data. Paid plans also have a 30-day money-back window.

Question 13

Does Sicada process card payments?

Accepted Answer

Not currently. Sicada records card payments in your sales records, while the actual card transaction is completed using the card terminal or reader you already use. Any card fees come from your own payment provider — Sicada doesn't add a per-transaction fee. You don't need to replace your existing terminal to use Sicada.

Question 14

Do I need a new card reader to use Sicada?

Accepted Answer

No. Keep using your existing card terminal or card reader. When a customer pays by card, complete the payment on your existing device and record it as a card payment in Sicada.